RETURNS AND REFUNDS

item

1. INITIATE A RETURN

Return via Whatsapp or call on
07039580129 if you have any questions. You can initiate a return if you change your mind or if you receive wrong, damaged, defective or counterfeit items.
item

2. PREPARE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies.
item

3. DROP OFF YOUR ITEM OR SCHEDULE A PICK-UP

 We can pick up from you within 1-3 business days. Always ensure your return slip is signed by our agents as your proof of return.
item

4. REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund within 3 business days via voucher or bank transfer depending on your selected option. 
 

ENJOY SHOPPING ON HELDIONG VENTURES WITH OUR EASY RETURN AND REFUND POLICY

icon
RETURN DAYS
You can return all eligible item(s) within 15 days for Heldiong ventures and 7 days for Marketplace.
icon
EASY AND FREE RETURN
ZERO fees if you return an item.
icon
FULL REFUND
You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.
icon
AUTHENTICITY GUARANTEED
We are committed to offering our customers only 100% genuine products.

This is the bottom slider area. You can edit this text and also insert any element here. This is a good place if you want to put an opt-in form or a scarcity countdown.